Refund policy

In the odd case that you do not love your Nakshikathaa products, here is our policy on returns:

Eligible products can only be returned within 10 days after the delivery date. You can find the return policy of each product under the Shipping Info section of the product page.

You can initiate the returns by logging into your Brand Account, raising the return request:

Log into your account.
Go to My orders
Click on "Return" against the item you wish to return.
Fill in the details and raise a return request by clicking on submit button.
You will receive a confirmation for the return initiated.

Once your return has been authorized, we'd be happy to process your refund. You can choose to receive the refund in the form of online store credit in case it's a prepaid order. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.

In the unlikely event that your merchandise arrives damaged or wrong you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order

The Nakshikathaa Customer Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.

We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Nakshikathaa Customer care team at crafts@nakshikathaa.com.

All returns are subject to the discretion of Nakshikathaa. But we're a friendly bunch :)